Privacy policy

1. Who We Are

TA Golden Years is a Victorian-based provider of Support at Home services, paediatric speech pathology, and Allied Health Assistant services. We are committed to protecting your privacy and handling personal information responsibly, in full accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Business Address: 10/81 Elgar Road, Derrimut, Vic 3026

Phone: +61 452 668 999

Email: admin@tagoldenyears.com.au

2. What Personal Information We Collect

We may collect the following types of personal information, depending on the nature of your engagement with us:

Identity & Contact Information

Full name
Date of birth
Contact details (phone number, email address, mailing address)
Emergency contact details

Health & Care Information

Health-related information relevant to service delivery
Medical history and current diagnoses (where relevant)
Clinician referrals and therapy goals
Assessment results and progress notes

Funding Information

NDIS participant number and plan details
Medicare information and referral details
Support at Home entitlement and funding details
Billing and payment information

Service Preferences

Language preferences
Cultural background (where voluntarily provided)
Service goals and preferences

We collect only the information necessary to deliver our services and manage client relationships. We do not collect personal information unless it is necessary for a legitimate purpose.

3. How We Collect Personal Information

Personal information is collected in the following ways:

Directly from you, via intake forms, verbal conversations, email, or telephone
From referring practitioners (e.g. general practitioners, hospital discharge coordinators)
From family members or guardians who engage on your behalf
From funding bodies during eligibility verification
Via our website when you submit an enquiry or booking request

We will always inform you at or before the time of collection why we are collecting your information and how it will be used.

4. How We Use Personal Information

Personal information collected by TA Golden Years is used to:

Provide support services as agreed in your Service Agreement
Manage appointments, schedules, and service coordination
Process billing and submit funding claims (NDIS, Medicare, Support at Home)
Communicate with clients, families, and authorised representatives
Liaise with referring practitioners and allied health professionals
Comply with legal, regulatory, and funding body obligations
Improve service delivery and staff training (using de-identified information where possible)

We will not use your personal information for any purpose that is not directly related to the delivery of our services without your consent.

5. Storage and Security

TA Golden Years takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our measures include:

Secure storage of electronic records with access controls
Restricting access to authorised personnel only
Password-protected systems and encrypted file transfers where applicable
Secure disposal of physical records when no longer required

While we take these precautions, no data transmission or storage system can be guaranteed to be completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

6. Disclosure of Personal Information

We may share personal information with third parties only in the following circumstances:

Referring doctors or general practitioners (where clinically relevant)
Funding bodies, including NDIS, Medicare, and Support at Home program administrators
Allied health professionals directly involved in your care
Legal or regulatory authorities where required by law

We do not sell, rent, or trade personal information to third parties for marketing or commercial purposes.

Where we share information with third-party service providers (such as software platforms), we take reasonable steps to ensure they handle information in accordance with the Australian Privacy Principles.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe. In some circumstances, we may be unable to provide access (for example, where it would unreasonably impact the privacy of another individual), and we will explain why.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this policy, you may lodge a complaint with us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact:

Business Name: TA Golden Years PTY LTD